In this episode, Clint sits down with Indi Young – researcher, writer, and educator known for her work on deep listening and human cognition – to discuss how leaders and teams can better understand the people they serve. Indi explains the difference between listening for answers and listening for understanding, the power of one-on-one sessions over surveys, and how truly hearing someone can lead to better decisions, deeper trust, and more inclusive solutions. This is the first part of a two-part conversation.
In the second part of Clint’s conversation with researcher, writer, and educator Indi Young, the focus shifts to empathy and how to better understand the full human experience behind every team member, customer, or stakeholder. Indi also shares why group discussions can’t replace one-on-one listening sessions, how cultural norms shape our willingness to share, and why AI can’t replicate the nuance of real human insight. This is the second part of a two-part conversation.