In this episode of The Conversation, Clint Padgett sits down with Claude Silver, Chief Heart Officer at VaynerX, to explore what it means to bring humanity, empathy, and emotional optimism into leadership. Claude shares her remarkable journey from struggling with dyslexia and finding herself through Outward Bound, to working in advertising around the world and becoming a purpose-driven leader. Along the way, she unpacks the power of trust, vulnerability, and authentic connection in the workplace.
In Part Two of Clint’s conversation with Claude Silver, Chief Heart Officer at VaynerX, they discuss how empathetic leadership can drive culture, performance, and the bottom line. Claude shares how to create trust in flat organizations, why feedback is about connection (not correction), and what it really means to lead with heart. Plus, the pair explore how to scale emotional intelligence in a rapidly changing world. This is the second part of a two-part conversation.