Chris Voss is a former FBI lead kidnapping negotiator, bestselling author of Never Split the Difference, and founder and CEO of The Black Swan Group, a negotiation, training, coaching, and consulting organization that teaches people how to achieve better outcomes in high-stakes conversations.

Recognized globally as a leading authority on negotiation, Chris developed his approach through decades of crisis negotiation experience. Today, he and The Black Swan Group apply those principles to business, sales, leadership, difficult conversations, and high-stakes communication through The Black Swan Method® and Tactical Empathy®.

Never Split the Difference has introduced millions of readers around the world to Chris’s negotiation methodology. Through The Black Swan Group, Chris and his team help people go beyond understanding the concepts in the book and develop negotiation as a practical, repeatable performance skill through training, coaching, practice, and live experiences.

The Black Swan Group offers in-person negotiation training, live and self-paced online negotiation training, coaching, keynote speaking, and advanced negotiation experiences for business owners, leaders, sales professionals, and other professionals who want to become more effective dealmakers.